WISH Gift Card
 
 

Frequently Asked Questions

 
 
  1. How do I earn reward points?
  2. How can I redeem the points that I have earned?
  3. Do I need to have a minimum number of points to receive an Everyday Money Shopping Card?
  4. What happens if I have not earned enough points to receive an Everyday Money Shopping Card?
  5. How do my reward points become Everyday Money Shopping Cards?
  6. When will I receive my Everyday Money Shopping Card?
  7. Is there a limit to how many points I can earn?
  8. How can I check how many reward points I have?
  9. How long do rewards points take to appear on my monthly credit card statement?
  10. Do the reward points earned on my Everyday Money credit card expire?
  11. What is the difference between Everyday Money credit card rewards and my Everyday Rewards card?
  12. Where can I use my Everyday Money Shopping Card?
  13. Why am I unable to use my Everyday Money Shopping Card to purchase fuel at all CALTEX WOOLWORTHS and CALTEX SAFEWAY co-branded fuel outlets?
  14. Can I use the photo kiosks, optical counters, or mobile EFTPOS terminals to make purchases with my Everyday Money Shopping Card?
  15. Does the Everyday Money Shopping Card have to be redeemed by the Everyday Money credit card holder?
  16. How do I use my Everyday Money Shopping Card?
  17. Can I buy something that costs more or less than the value on my Everyday Money Shopping Card?
  18. What amounts are Everyday Money Shopping Cards available in?
  19. What is my Everyday Money Shopping Card PIN?
  20. How do I know how much money is left on my Everyday Money Shopping Card?
  21. Will my Everyday Money Shopping Card expire?
  22. Can I check my Everyday Money Shopping Card transaction history?
  23. What do I do if I want to talk to someone about my Everyday Money Shopping Card?
  24. What do I do if my Everyday Money Shopping Card is lost, stolen or damaged?
  25. Can I exchange my Everyday Money Shopping Card for cash?
  26. Can I use my Everyday Money Shopping Card for credit card payments or transaction account deposits?
  27. Can I redeem my Everyday Money Shopping Card at Woolworths online stores?
  28. Can I add more money onto an Everyday Money Shopping Card?
  29. What do I do if I believe there is a mistake with my Everyday Money Shopping Card balance?
  30. Is my information safe when I use the online service to check my Everyday Money Shopping Card details?
  31. Who issues the Everyday Money Shopping Card?



We hope you can find the answer to your question here:

1. How do I earn reward points?
With your Everyday Money credit card, you'll earn valuable reward points everywhere you spend with your card. For every dollar you spend on your Everyday Money credit card, in one of the categories below, you'll earn the following points:
  • 3 points per dollar spent on Woolworths Select products purchased in-store at Woolworths or Safeway Supermarkets, and Woolworths Mobile products purchased in-store at Woolworths or Safeway Supermarkets, BIG W, Woolworths or Safeway Liquor and BWS.
  • 2 points per dollar spent on purchases at Woolworths or Safeway Supermarkets, BIG W, CALTEX WOOLWORTHS/SAFEWAY co-branded fuel outlets, epump, Woolworths/Safeway Liquor, BWS, Dan Murphy's, Thomas Dux and participating Dick Smith stores.
  • 1 point per dollar spent on purchases. Some exclusions apply(*)
* No reward points are earnt on business expenses, Dick Smith interest free promotions, balance transfers and cash advances. 1 point for every dollar excludes Dick Smith interest free promotions. 2 points for every dollar excludes Dick Smith interest free promotions, Woolworths online, BIG W Photo, BIG W Movie Rentals, DVD vending machines, mobile EFTPOS terminals and Dick Smith resellers. For a list of resellers, visit
everydaymoney.com.au.

2. How can I redeem the points that I have earned?
The points that you have earned will be converted to a dollar value on an Everyday Money Shopping Card. Every 4 months, if you have accrued enough points, we'll automatically convert the value of the points onto an Everyday Money Shopping Card and send it to you. However, if you prefer you can elect to accrue your points and receive your Shopping Card once a year in November - simply call Customer Service on 1300 10 1234 to request this.

3. Do I need to have a minimum number of points to receive an Everyday Money Shopping Card?
Yes, you will need 4,000 points to receive our minimum Shopping Card value of $20.

4. What happens if I have not earned enough points to receive an Everyday Money Shopping Card?
Your points do not expire, therefore you can keep accruing points until you reach the minimum number required.

5. How do my reward points become Everyday Money Shopping Cards?
You don't have to do anything - every 4 months, if you have accrued enough points, we'll automatically convert the value of all points you have accrued in that period onto an Everyday Money Shopping Card and send it to you. However, if you prefer you can elect to accrue your points and receive your Shopping Card once a year prior to November.

6. When will I receive my Everyday Money Shopping Card?
You will receive your Shopping Card 3 times a year in March, July and November. Alternatively, if you've selected to receive your Shopping Card annually, you'll receive it in November.

If you'd like to change the frequency with which you receive your Everyday Money Shopping Card, simply call 1300 10 1234.

7. Is there a limit to how many points I can earn?
There are no limits to the number of reward points you can earn on your Everyday Money credit card. The more you use your Everyday Money credit card for purchases, the more points you'll be rewarded with.

However for security reasons, we limit the value of Shopping Cards we send to $1,000 and redeem 200,000 points from your account. Any points accrued above 200,000 will remain and be available for redemption in the next rewards period.

8. How can I check how many reward points I have?
You can view your reward points balance by checking your monthly Everyday Money credit card statement, at
creditcard.everydaymoney.com.au or by calling Customer Service on 1300 10 1234.

9. How long do rewards points take to appear on my monthly credit card statement?
It may take up to 7 business days from the date of purchase of goods and services for reward points to appear on your credit card statement.

10. Do the reward points earned on my Everyday Money credit card expire?
The reward points you earn with your Everyday Money credit card do not expire. However once your points are converted into a monetary value on your Everyday Money Shopping Card, the shopping card is valid for 90 days from the date of issue. The expiry date will be shown on your Shopping Card as a reminder.

11. What is the difference between Everyday Money credit card rewards and my Everyday Rewards card?
The Everyday Money credit card is for customers who have successfully applied for this credit facility. With the Everyday Money credit card, you'll earn 1, 2 or 3 points per dollar on purchases (see FAQ 1 for more details). Then, every 4 months, if you have enough points, you'll receive an Everyday Money Shopping Card.

The Everyday Rewards card is a simple and convenient way for our customers to store and redeem fuel discount vouchers (e-vouchers) and earn Qantas Frequent Flyer points. You'll need to spend the qualifying amount in Woolworths/Safeway Supermarkets, and BWS stores (excluding Tasmania) and BIG W, scan your card prior to paying for your purchase and the fuel discount offer will be stored on your card and Qantas Frequent Flyer points awarded if applicable. You can then present your card at participating CALTEX WOOLWORTHS and CALTEX SAFEWAY to redeem your stored fuel saving offer. Plus register your details now.

We encourage customers to link their Everyday Money credit card to their Everyday Rewards card by filling in their Everyday Rewards card number on the Everyday Money credit card application.

By linking your Everyday Money credit card to your Everyday Rewards card, you will automatically receive any accrued fuel saving offer stored on your Everyday Rewards card when you use your Everyday Money credit card at epump. Remember though that you will still need to present your Everyday Rewards card in Woolworths/Safeway Supermarkets and BIG W stores to have your earned fuel saving offer loaded on your Everyday Rewards card.

12. Where can I use my Everyday Money Shopping Card?
You can use your Shopping Card to purchase goods or services at participating Woolworths and Safeway Supermarkets, CALTEX WOOLWORTHS and CALTEX SAFEWAY co-branded outlets, BIG W, Thomas Dux, Dick Smith, Cellarmasters, Master Home Improvement, BWS and Dan Murphy's stores. To find your closest participating stores
click here.

13. Why am I unable to use my Everyday Money Shopping Card to purchase fuel at all CALTEX WOOLWORTHS and CALTEX SAFEWAY co-branded fuel outlets?
We hope to change this situation in the future, but currently not all CALTEX WOOLWORTHS and CALTEX SAFEWAY co-branded fuel outlets have the facilities to accept the Shopping Card transactions at this time. To find out which stores are participating
click here. We apologise for any inconvenience.

14. Can I use the photo kiosks, optical counters, or mobile EFTPOS terminals to make purchases with my Everyday Money Shopping Card?
The Everyday Money Shopping Card cannot be used at stand alone photo kiosks, DVD machines and online purchases, (except HomeShop), optical counters and mobile EFTPOS terminals.

15. Does the Everyday Money Shopping Card have to be redeemed by the Everyday Money credit card holder?
No - you can give your Shopping Card to family or friends to spend the funds on the card. If you do give the card to someone else to use make sure that they are aware of the terms and conditions of the card. They should remember to treat the card like cash and keep it in a safe place at all times.

16. How do I use my Everyday Money Shopping Card?
When making a purchase in a Shopping Card participating store, present your Shopping Card to the register operator. Your purchase amount will be deducted from your balance. If your purchase exceeds the balance on your Shopping Card you will need to pay the difference.

17. Can I buy something that costs more or less than the value on my Everyday Money Shopping Card?
If the purchase is less than the value on your Shopping Card, the purchase will be deducted from your balance and the remaining balance can be used until the value reaches zero or the card expires, which ever occurs earlier. If the purchase is more than the value on your Shopping Card you will need to pay for the difference between the balance on your card and the purchase amount using another form of tender.

18. What amounts are Everyday Money Shopping Cards available in?
The minimum Shopping Card value is $20 and then in increments of $5, up to a maximum of $1,000.

19. What is my Everyday Money Shopping Card PIN?
Your Shopping Card PIN is a unique 4 digit number printed on the reverse of your Shopping Card, covered by a scratch panel. The PIN is used when making purchases with your Shopping Card or when viewing your Shopping Card details online or accessing them via 1300 10 1234 (8am-8pm Nationally, Monday - Friday). To view your PIN simply scratch off the panel.

20. How do I know how much money is left on my Everyday Money Shopping Card?
You can check your Shopping Card balance by
clicking here, by calling 1300 10 1234 (8am-8pm Nationally, Monday - Friday) or at a Woolworths or Safeway supermarket or Big W store, simply ask a staff member to assist you.

21. Will my Everyday Money Shopping Card expire?
Your Everyday Money Shopping Card will expire 90 days from the date of issue. You can check your Shopping Card's expiry date by
clicking here or by calling 1300 10 1234 (8am-8pm Nationally, Monday - Friday). Expired cards cannot be redeemed or reactivated.

22. Can I check my Everyday Money Shopping Card transaction history?
Yes you can check your transaction history by
clicking here or by calling 1300 10 1234 (8am-8pm Nationally, Monday - Friday).

23. What do I do if I want to talk to someone about my Everyday Money Shopping Card?
You can email us via the
Contact Us section of the Shopping Card website or by calling 1300 10 1234 (8am-8pm Nationally, Monday - Friday).

24. What do I do if my Everyday Money Shopping Card is lost, stolen or damaged?
You should treat your Shopping Card as if it were cash. You are responsible for the safe keeping of your Shopping Card. We will not replace lost, stolen or damaged Shopping Cards.

25. Can I exchange my Everyday Money Shopping Card for cash?
No Shopping Cards cannot be exchanged for cash.

26. Can I use my Everyday Money Shopping Card for credit card payments or transaction account deposits?
No, you cannot use a Shopping Card for credit card payments or transaction account deposits.

27. Can I redeem my Everyday Money Shopping Card at Woolworths online stores?
Yes, you can redeem your Shopping Cards on The
Woolworths HomeShop website.

28. Can I add more money onto an Everyday Money Shopping Card?
No you cannot add more money onto your Shopping Card.

29. What do I do if I believe there is a mistake with my Everyday Money Shopping Card balance?
If you think that there is a mistake with your Shopping Card balance you can email us via the
Contact Us section of the Everyday Money website, or by calling 1300 10 1234 (8am-8pm Nationally, Monday - Friday).

30. Is my information safe when I use the online service to check my Everyday Money Shopping Card details?
Yes, your card details are sent and managed by a secure site.

31. Who issues the Everyday Money Shopping Card?
Woolworths Limited ABN 88 000 014 675 issue the Shopping Card. For more information on Woolworths Limited, please
click here to visit their website. If you have any other questions that we have not covered you can contact us via the Contact Us section of the Everyday Money website, or by calling 1300 10 1234 (8am-8pm Nationally, Monday - Friday).

 
     
     
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Shopping Card No.
PIN (reverse of card)


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Cards are redeemable at participating stores only. Participating stores may change from time to time. For a full list of participating stores click here or terms and conditions click here.

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